Our Guarantee & Warranty - Flint Chimney Co Fort Lauderdale

The Flint Chimney Co Fort Lauderdale Guarantee

We put a written guarantee on every repair we do in Fort Lauderdale, and we mean it. If a covered repair fails within one full year of the service date, we come back and fix it at no charge. No arguing, no fine print gymnastics, no “well, actually” phone tag. You get the paperwork up front, before any work starts, so you know exactly what’s covered and for how long. That’s the Garrison Code, and we’ve operated under it since 2002 as part of the Garrison Partners family of independently owned chimney service companies.

Call (754) 354-1430

What’s Covered

Every commitment below is written into the price you approve before we start. If we fall short on any of them, the guarantee applies.

• Workmanship on every repair. The repair itself is covered in writing for one full year from the service date under our 365-Day Done Right Promise.
• Parts and materials we install. We specify professional-grade products by job – DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield – and stand behind how they’re installed.
• Cleanup before we leave. Your floors, furniture, and landscaping look the way they did when we arrived. Drop cloths go down first, and the vacuum runs before the truck does.
• On-time arrival. We give you a real arrival window, and if something changes, you hear from a live person, not an automated text.
• Honest pricing. The written price you approve is the price you pay. Period. If we find something unexpected mid-job, we stop and show you before touching anything else.

Our Satisfaction Promise

If you’re not satisfied with the work we did, call us. A live person answers the phone 24 hours a day, 7 days a week – no voicemail trees, no callback forms, no waiting until Monday. Tell us what’s wrong, and we’ll schedule a return visit. If it’s a covered repair that failed within the guarantee period, that return visit is free, and so is the fix. If it’s something else – a spot we missed during a sweep, a question about how something works, a concern about what the inspection found – we’ll make time to address it. The Garrison Standard is simple: if it’s not done right, we make it right. Our reputation in Fort Lauderdale has been built on that sentence for over two decades, and we don’t plan on changing it.

Licensed & Insured Backing

Licensing and insurance are the parts of a guarantee you hope you never need, but they’re the reason a written promise from a chimney company means anything. We’re licensed and insured, and every technician we send into your Fort Lauderdale home is background-checked and uniformed. You know exactly who’s walking through the door. If something goes wrong – and in over twenty years of chimney work, we’ve learned that things occasionally do – the insurance coverage is real, the company behind it is real, and the owner you can reach by phone is real. That’s Hank Delano, and he still answers when you call.

What the 365-Day Done Right Promise Actually Says

Here’s the plain-English version of the guarantee that comes with every repair we complete in Fort Lauderdale:

• Coverage period: 365 days from the service date. A full year. Not 90 days, not “limited lifetime” with an asterisk.
• What’s covered: The repair work we performed. If it fails because of how we installed it or because the materials we specified didn’t hold up under normal use, it’s covered.
• What happens if a covered repair fails: You call us. We schedule a return visit. We fix it. You pay nothing for that visit or that fix.
• What’s not covered: New damage from events outside the scope of the original repair – say, a hurricane branch through the chimney cap, or a homeowner modifying the system. We’ll look at anything, but the guarantee covers what we did.
• Documentation: You receive the guarantee in writing before work starts. It’s not a verbal handshake; it’s paper with our name on it.

Why We Use the Materials We Use

A guarantee is only as good as the parts it covers. That’s why we specify professional-grade chimney materials by job, not by margin. When your Fort Lauderdale chimney needs a new liner, we’re likely quoting DuraFlex or Olympia Chimney products – brands chimney professionals recognize and independent homeowners can research. When a repair calls for resurfacing, products like HeatShield and Gelco are on the table. For caps, dampers, and related hardware, we work with Famco and Copperfield. These aren’t off-brand mystery parts from a supply-house clearance rack. They’re the names that show up on commercial job specs and in manufacturer training manuals. If a material has a manufacturer’s warranty, we pass that through to you in writing. Our workmanship guarantee sits on top of it.

What the Written Price Actually Protects

The written price you get before any work starts isn’t just about avoiding surprise invoices. It’s the anchor for the entire guarantee. Here’s what it does:

• It defines the scope. When both parties have signed off on a written price, there’s no ambiguity about what the job included. That clarity is what makes the 365-Day Done Right Promise enforceable.
• It removes the upsell pressure. We don’t discover “urgent” problems after the fact and hand you a revised bill. If our inspection finds something that needs attention, you see the camera evidence, you get a written price for that separate work, and you decide. Nothing happens without your approval.
• It makes the guarantee testable. If a repair fails, we can look back at exactly what was quoted, exactly what was approved, and exactly what was done. There’s no “he said, she said” because it’s all on paper.

Who Stands Behind It

The guarantee is only as strong as the person who has to answer for it. Hank Delano owns Flint Chimney Co Fort Lauderdale, and he’s been doing chimney work in South Florida long enough to know that a bad reputation travels faster than soot through a cold flue. When you call (754) 354-1430 with a problem during your guarantee period, you’re not routed through a customer service call center in another state. You reach someone who can actually do something about it. The 365-Day Done Right Promise exists because Hank got tired of watching homeowners get burned by chimney companies that vanished the moment a repair didn’t hold. He built the Garrison Code to be the opposite of that.

What This Means for Your Fort Lauderdale Home

Chimneys in Florida face a specific set of conditions. Salt air, high humidity, heavy seasonal rain, and long periods of disuse all take a toll. A chimney that goes unused for months can develop issues that a single inspection might not catch immediately – which is exactly why a 365-day guarantee matters here more than in colder markets. If a repair we perform doesn’t hold up through a full South Florida rain season, we find out about it, and the guarantee applies. That’s the point of a year-long term. It’s not a marketing number. It’s enough time for Fort Lauderdale weather to test the work naturally.

Does the Guarantee Apply to Sweeps and Inspections?

The 365-Day Done Right Promise is a repair guarantee, and it applies to repair work. Chimney sweeps and inspections are service visits, and they carry a different standard: if we miss something during a sweep, you’ll know because we clean until the system is visibly clear, and if an inspection report doesn’t give you the information you need to make a decision, call us and we’ll walk you through it. What a sweep or inspection doesn’t carry is a year-long workmanship guarantee, because no repair was performed. We’re upfront about that distinction. When we do quote a repair, you’ll see the guarantee language in writing on that quote.

A Straightforward Process If Something Goes Wrong

Here’s what filing a guarantee claim actually looks like with us:

1. 1
   Step 1: Call (754) 354-1430. A live person answers. Tell them the repair isn’t holding up.
2. 2
   Step 2: We schedule a return visit. We’ll ask what you’re seeing and when it started, then find a time that works.
3. 3
   Step 3: We inspect the covered repair. Same background-checked, uniformed technician standard as the original visit.
4. 4
   Step 4: We fix it. If it’s a covered failure, the visit and the fix cost you nothing. If it’s something outside the guarantee’s scope, we’ll show you what we found and give you a written price before any new work starts.

No escalation department. No “your claim is under review.” No four-week wait for a callback. The person who answers the phone can schedule the truck.

The Garrison Code and the Garrison Standard

These aren’t just internal slogan posters. The Garrison Code is how our technicians are trained to behave on every job: show up on time, work clean, explain what you’re doing, and never recommend a repair the customer can’t verify with their own eyes. The Garrison Standard is the outcome: a chimney that works safely, a homeowner who understands what was done and why, and paperwork that matches reality. When a guarantee holds up – when a repair fails eleven months in and we’re back the next week to fix it free – that’s the Code and Standard doing what they’re supposed to do. They exist because the alternative, walking away from a failed repair, is how chimney companies go out of business. We’ve been around since 2002, and we’d like to stay around a while longer.

Written by Hank Delano, Owner at Flint Chimney Co Fort Lauderdale, serving Fort Lauderdale since 2002.